WORK MATTERS
A monthly column by Dr. Mark Peacock
Dr. Mark Peacock serves as Associate Professor of Business and MBA Program Director at 国产探花. In his monthly Work Matters column鈥攆eatured in the Seguin Gazette and New Braunfels Herald-Zeitung鈥攈e shares thoughtful reflections on business, leadership, and ethics, offering real-world insight for students, professionals, and community leaders alike.
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July 2025
Do the Opposite: What Business Can Learn from the Savannah Bananas
If you haven't heard of the Savannah Bananas, you're missing one of the most entertaining鈥攁nd disruptive鈥攕tories in sports. Founded by Jesse Cole, the Bananas have turned baseball on its head: Think pitchers on stilts, choreographed dances mid-inning, and fans catching foul balls counting as outs. Games are capped at two hours, bunting is banned, and a walk turns into a sprint.
To traditionalists, it鈥檚 chaos. Sacrilege. But to Banana Ball backers? It鈥檚 magic. Cole didn鈥檛 just want to run a baseball team鈥攈e wanted to create an unforgettable spectator experience. Inspired by P.T. Barnum and Walt Disney, he rebuilt the game around fun, speed, and spectacle. As one commentator stated, 鈥淚 went to a circus and a baseball game broke out.鈥 Today, the Bananas are selling out massive stadiums and generating a waitlist of three million. It鈥檚 bananas.
What can business leaders learn from this? More than you might think.
1. Turn Customers into Fans
Jesse Cole understood early on that customers aren鈥檛 just ticket holders鈥攖hey're potential evangelists. Every interaction, from ticketing to trick plays, is crafted to delight. The 鈥淏anana Nanas鈥 senior dance team, the breakdancing umpire, and choreographed team entrances aren't just gimmicks鈥攖hey鈥檙e moments designed to be shared, celebrated, and talked about.
The business takeaway: Memorable experiences engage customers and create brand loyalty. Disney has known this for decades, seeking to infuse magic into each interaction. Cole simply applied that mindset to baseball.
Ask yourself: Is your customer journey merely hum-drum and transactional鈥攐r purposeful and unforgettable? Whether you鈥檙e selling coffee, financial services, or car repair, every touchpoint is an opportunity to meaningfully connect. Treat customers like fans, and they won鈥檛 just come back鈥攖hey鈥檒l bring others with them.
2. First Impressions Are Just the Beginning
Cole obsesses over first impressions. From the moment guests arrive, the show begins. Parking attendants in costume, players welcoming guests outside the gates鈥攊t all sets the tone. But more importantly, each game tells a story. There's anticipation, surprise, and participation. Fans don鈥檛 just watch鈥攖hey become part of the action.
In business, this translates to onboarding, branding, and service. Do your customers and new hires feel welcomed into a narrative that speaks to their values and needs? Is your brand consistent, intentional, and engaging from the first interaction to the last?
Great brands don鈥檛 just communicate facts鈥攖hey convey emotion and invite participation into a bigger narrative. Think of a company or product that people have a deep connection to 鈥 here in Texas you might think of Buc-ee鈥檚, Blue Bell, HEB, Whataburger or Yeti鈥 and the emotions each brand evokes. Great brands align on a human level and view what they do as not just selling a good or service, but creating a relationship.
3. Dare to Be Different
Cole鈥檚 willingness to rewrite the rules isn鈥檛 as much about shock value as it is about stripping away what no longer serves the experience. Games are faster, more fun, and full of surprises. Some ideas flop. But others become viral hits.
For businesses, the lesson here is simple but powerful: Don鈥檛 be afraid to experiment. Innovation is born out of risk-taking and thinking outside the box. Leaders who create space for trial and error often find breakthroughs. Google鈥檚 鈥20% Time鈥 for employee projects to encourage experimentation is a perfect example. Not every idea will work, but those that do can be game-changing.
Are you clinging to 鈥渢he way we鈥檝e always done it鈥? What might happen if you challenged a long-standing assumption in your industry?
Cole鈥檚 mantra is simple: 鈥淚f it鈥檚 normal, do the opposite.鈥 While not every company needs to be outrageous, every business can benefit from questioning convention and prioritizing customer delight over predictability.
Conclusion: From Customers to Fans
Chances are you鈥檒l never run a baseball team, but your audience still craves connection, joy, and meaning. Jesse Cole didn鈥檛 just revive a struggling franchise鈥攈e reimagined what a sporting event could be. And people responded in droves.
For business leaders, the lessons are clear: Customers are more than consumers鈥攖hey鈥檙e potential fans. If you鈥檙e willing to break tradition, tell a compelling story, and create 鈥榳ow鈥 moments people remember, you won鈥檛 just get customers. You鈥檒l create fans, evangelists for your brand.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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June 2025
Finish Strong: Leadership Lessons from the Final Mile
As we approached finals and the end of the school year, I asked my students, many of whom are athletes, 鈥淲hat鈥檚 your favorite moment in sports?鈥 Is it fourth and inches on the last snap of the game? Is it the walk-off home run that clinches victory? The long three-point basket as the buzzer sounds?
For many, it鈥檚 that moment when the impossible becomes possible鈥攚hen the underdog steps up, and their preparation and hard work meet in a decisive moment.
For me, it鈥檚 at a cross-country meet. But not at the time you鈥檇 expect. It鈥檚 not that heart-pounding moment when leading racers push through the final stretch and cross the tape to the roar of the crowd. As thrilling as that is, my favorite moment in all of sports happens about fifteen minutes later.
The crowd has thinned, the race decided, high fives and hugs exchanged. The excitement has moved on.
But out on the course, there鈥檚 still one runner pressing forward. The final runner. The one who鈥檚 far behind but still giving everything she has to finish.
As she emerges in the distance, her teammates and parents line the path, cow bells clanging, cheering her on. 鈥淕o, go, go!鈥 鈥淎lmost there!鈥 The agony of the race is on her face, but she digs deep and drives to the line as her team applauds her effort as if she had won it all.
That moment鈥攖hat grit, that perseverance, that heart鈥攊s my favorite thing in all of sports.
The race, for all practical purposes, is over. In most circumstances, we'd be tempted to coast鈥攐r quit. But the spirit of the team鈥攁nd the deeper ethic of the sport鈥攕ays otherwise: You press on. You finish strong.
That moment resonates because it reveals something deeper鈥攖he best of what sports can teach us: It鈥檚 not just about winning, but about something bigger.
It鈥檚 in these home-stretch moments that character is revealed. There鈥檚 something sacred about finishing well. We honor those who, despite their circumstances, give it all they've got, and in so doing honor their sport, their journey, and their parents, team, and coaches.
I think about a bright student I once taught, about to graduate. When it came time to submit his final project, he told me, 鈥淚 didn鈥檛 do it.鈥
鈥淒idn鈥檛 do it? What do you mean?鈥
鈥淚 looked at my grade, calculated a zero on the project, and figured I鈥檇 still pass with a C. So I didn鈥檛 do it.鈥
I will always remember that student鈥攂ut not for good reasons. He didn鈥檛 finish strong. Here he was at the culmination of his educational journey, and he shrugged his shoulders and quit.
And while he technically passed, I can鈥檛 help but think of all he missed. Not just the assignment, but the moment. The discipline. The pride of finishing well. The personal standard he could鈥檝e upheld.
Doing your utmost鈥攅specially when no one鈥檚 watching or cheering鈥攔eveals your mettle. There鈥檚 a lesson here for us in business and leadership.
In business, we love to celebrate the big moments鈥攖he record-setting quarter, the successful launch, the prestigious award. But real integrity often shows up in the quieter moments. When the deal falls through, the applause fades, or the spotlight moves on鈥攄o you still show up? Do you still give your best?
Integrity means you keep running, you see things through. Not because it鈥檒l earn you extra points or accolades, but because that鈥檚 who you are. It鈥檚 not about the praise or the promotion鈥攊t鈥檚 about meeting your own high standards. Knowing your work鈥攁nd your character鈥攄eserve nothing less.
But that cross-country scene also reminds us of something else: culture鈥攖he spirit of a team that stays to cheer, support, and encourage.
Great teams don鈥檛 just run fast鈥攖hey run together. And great leaders don鈥檛 just chase personal success鈥攖hey lift others toward the finish line. The culture of a team that stays to cheer. The culture of support, encouragement, and shared effort.
I鈥檝e seen it in companies rallying around a struggling colleague, in managers investing extra time to mentor, in teammates staying late to support each other.
These cultures don鈥檛 happen by accident. They鈥檙e built鈥攄eliberately, day by day鈥攂y people who choose to honor effort, resilience, and follow-through.
So whether you're sprinting toward a bold new goal or just trying to get through a hard day, remember: How you finish matters.
And sometimes, the most inspiring moment isn鈥檛 the victory itself鈥攊t鈥檚 who you become along the way.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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May 2025
Your Next Chapter: Advice for Graduates
Your Next Chapter: Advice for Graduates
As we approach graduation season, I recall Jerry Seinfeld鈥檚 address to Duke University graduates last year. Jerry admonished the grads 鈥渄o not lose your sense of humor.鈥 You鈥檒l need it, he said, to 鈥渘avigate through the human experience.鈥 Life will bring many things our way, and certainly a sense of humor is essential to maintaining joy and perspective as we go.
As a college professor for almost 30 years, I鈥檝e had opportunities to share similar advice with my business students that I hope can make a difference as they graduate from college and enter the 鈥榬eal world.鈥
Here's some of the advice I give to young professionals beginning their careers:
1. Choose your first boss carefully. Don鈥檛 take a position solely based on pay, more important at this point in your career is to find the right boss. The right boss will elevate your career, mentor you for future opportunities, and be a model of professionalism and leadership. A bad boss can stifle your growth, fail to provide guidance and support, and negatively impact your well-being.
2. Develop healthy and professional habits. Develop proper boundaries. Work out and get sufficient sleep. Wake up early. Arrive on time. Eat right. Avoid excess. Dress and speak and act professionally. Be organized. Pay attention to the little things -- for from consistent practices come habits, and good habits will form your character to embody virtue.
3. Keep learning. You gained an important foundation in college, but the world is continually changing. Engaging in lifelong learning will enable you to adapt to these changes, and help you to make new connections, discover new opportunities, and fashion new solutions as challenges arise. It will ensure that you remain innovative in your thinking and engaged in your work and community.
4. Foster a problem-solving mindset. Let鈥檚 face it, it鈥檚 easy to criticize. Those in leadership positions hear complaints from critics and cynics all day. What they will value, and what will set you apart, is not only identifying challenges, but engaging in thoughtful problem analysis, and then suggesting workable solutions.
5. Listen more, talk less. Ask thoughtful questions and then engage in active listening. You鈥檒l never have a better time to walk into another鈥檚 office asking for help and advice than in the beginning stages of your career. They will see you as someone who wants to learn the business, make positive contributions, and grow professionally.
6. Start your Roth IRA. Start now, don鈥檛 wait. The impact (and magic) of compound interest means that starting at 22 will result in an astonishingly higher return than starting at 32. To convince yourself of this, input some scenarios into an online investment calculator. Invest for the long term in a fund with low fees and a proven track record for meeting or beating the market.
7. Be Grateful. There are two ways to live: with thankfulness or with bitterness. Joyful, grateful, positive people will lead you and your career forward. Bitter people will only drag you down. Choose to be grateful. Write thank you notes. Send congratulatory emails. Go out of your way looking for opportunities to encourage and support others, celebrating the little joys, accomplishments, and kindnesses of each day.
8. Accept feedback. 鈥淔eedback is the breakfast of champions,鈥 said author Ken Blanchard. It鈥檚 not comfortable, but it鈥檚 essential if we want to grow and improve. Identify a mentor, someone who can help you clarify goals, facilitate networking and decision-making, and provide constructive, honest feedback.
9. Network. Seek ways to expand your circle both in your profession and your community. Nurturing relationships beyond work broadens your perspective, amplifies your ability to make a positive impact, and increases your overall life satisfaction. You can get involved in countless ways鈥攖hrough your local Chamber of Commerce, fraternal organizations, civic boards, church groups, cultural events, or arts organizations.
10. Guard your reputation. In the end, your reputation will be what makes or breaks you. As Warren Buffett famously said, 鈥淚t takes twenty years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Work to gain and keep a reputation for hard work, professionalism, and integrity.
And as you go, don鈥檛 rush through life thinking that your 鈥榬eal life鈥 lies somehow around the corner. Find enjoyment and satisfaction in the journey, living each day consciously and purposely. True fulfillment unfolds in the small, everyday moments you choose to cherish. And finally, heed the advice of Jerry Seinfeld, maintain your sense of humor. Life may be filled with serious work and important responsibilities, but laughter keeps it all in perspective.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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April 2025
Beyond the Resume: Hiring for Integrity
Beyond the Resume: Hiring for Integrity
Great organizations are built on strong values. That鈥檚 why leaders strive to create ethical cultures鈥攑laces where people act with integrity, treat others with respect, and commit to doing right by their colleagues and customers. But this kind of culture doesn鈥檛 grow from a mission statement or code of conduct. It begins with the people you hire鈥攁nd that starts at the interview table.
We often say, 鈥淗ire for character, train for skill.鈥 Yet most hiring processes do the opposite. Surveys show that hiring managers spend up to 90% of their time evaluating resumes, degrees, and job experience鈥攁sking capability-based questions. Much less time is spent trying to understand who someone is鈥攖heir values, work ethic, and integrity.
It鈥檚 understandable. Skills are easy to spot. You can verify a degree or test software proficiency. But character is harder to measure. And it can feel risky or subjective to ask about a person鈥檚 values in a professional setting. But what鈥檚 even riskier is hiring someone with the wrong character鈥攁nd discovering too late that their presence undermines your team鈥檚 trust or morale.
The Problem with Only Hiring for Skill
Here鈥檚 the truth: I can teach someone how to use a new software system. I can coach them on public speaking or walk them through our policies. But I cannot teach someone to be honest. I can鈥檛 train a person to be gracious under pressure or to care about doing what鈥檚 right when no one is watching. Those qualities鈥攖he marks of a trustworthy teammate鈥攁re usually forged long before someone enters your applicant pool.
Inability is easier to fix than dishonesty. A lack of skill may slow down your team; a lack of integrity can destroy it.
Yet if we rarely ask character-based questions in interviews, how can we expect to hire people who reflect our values?
Character Makes the Difference
There鈥檚 often a disconnect between how we hire and what we value on the job. Employers may focus on degrees, industry knowledge, and hard skills鈥攂ut the qualities that often add the most value once someone is hired are things like work ethic, initiative, dependability, and truthfulness. These are character traits.
And they show up in the little things: how someone treats a receptionist, whether they take ownership of mistakes, how they respond to change or pressure, or how they talk about past colleagues. But these signals are easy to miss if your questions are only about accomplishments.
How to Hire for Character
So how do you make character part of the hiring process?
Start by including intentional questions in your interviews. You鈥檙e not trying to invade someone鈥檚 privacy鈥攂ut rather to understand their values and approach to life and work. For example:
鈥淭ell me about a time you had to deliver bad news to a manager.鈥 This reveals communication style, honesty, and emotional intelligence.
鈥淲hat would you do if your best friend at work was doing something unethical?鈥 This explores their moral compass and boundaries.
鈥淭ell me about a time you were asked to compromise your integrity.鈥 Their answer can uncover how they handle real-world ethical dilemmas.
鈥淲ho are your role models and why?鈥 This provides insight into the qualities they admire and aspire to.
鈥淲hat are your three core values, and how do they influence your work?鈥 A simple but powerful way to gauge self-awareness and alignment with your culture.
Beyond the interview itself, there are practical steps to better assess integrity. Verify educational credentials and confirm experience claims. When contacting references, ask them to suggest two others who can speak to the candidate鈥檚 character. For roles involving sensitive information or financial access, consider a background check. And finally, observe how candidates interact with everyone they meet鈥攏ot just the hiring manager. The way they treat administrative staff or potential teammates can speak volumes.
Hiring is Culture-Shaping
Every hiring decision shapes your culture. When you prioritize character, you send a clear message: integrity matters here. You create a workplace where trust is the norm鈥攁nd trust is the foundation of great teamwork, innovation, and long-term success.
Of course, we still need to ensure candidates have the skills to do the job. But don鈥檛 stop there. Ask the deeper questions. Because the right hire isn鈥檛 just someone who can do the work鈥攊t鈥檚 someone who will do it well, with honesty, reliability, and heart.
That鈥檚 how you build a great organization鈥攐ne good person at a time.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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March 2025
Wisdom from Coach John Wooden
As we prepare for March Madness to captivate basketball fans nationwide, it鈥檚 an ideal moment to reflect on the wisdom of Coach John Wooden, often hailed as one of the greatest coaches in American sports history. Wooden, who steered UCLA to ten NCAA championships in twelve years (1964-75), was more than a basketball strategist鈥攈e was a gifted teacher whose principles of character, preparation, and teamwork remain a timeless playbook for leaders in any field.
Character as the Foundation
Wooden famously said, 鈥淏e more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.鈥 In today鈥檚 business landscape, where ethical missteps can quickly erode public trust, his emphasis on character resonates powerfully.Character-driven leadership centers on integrity, consistency, and doing the right thing鈥攅ven when no one is watching. Leaders who embody these traits inspire loyalty and foster a culture of respect. Wooden鈥檚 approach reminds us that true success comes from an unwavering commitment to core values. When crises arise, those who prioritize character can guide their teams through turbulence with confidence, knowing that short-term setbacks won鈥檛 compromise their integrity.
Preparation Is Key
Wooden鈥檚 meticulous focus on preparation was legendary. He even taught his players how best to lace their shoes to prevent blisters, illustrating that details can make or break performance. As he put it, 鈥淔ailing to prepare is preparing to fail,鈥 a principle that applies as much in the boardroom as on the hardwood.For business leaders, preparation means studying market trends, anticipating potential roadblocks, and equipping teams with the resources and skills they need. By championing continuous improvement and open communication, leaders encourage employees to refine processes and remain vigilant against complacency. Whether pitching a new product or entering a new market, thorough preparation builds confidence and resilience, helping teams excel under pressure.
Shared Goals, Shared Success
Perhaps Wooden鈥檚 most enduring legacy is his focus on teamwork. He defined a team as a group of individuals working together toward a common goal, valuing the contributions of each member. 鈥淚t is amazing how much can be accomplished if no one cares who gets the credit,鈥 he often said. In business, this ethos underscores how innovation and problem-solving flourish when ego takes a back seat to achieving shared goals.Teamwork, however, doesn鈥檛 happen spontaneously鈥攊t鈥檚 cultivated through trust, clear communication, and a shared sense of purpose. Leaders who emulate Wooden create environments where collaboration thrives, and every idea is heard. He also recognized the power of individual strengths: players weren鈥檛 asked to mirror each other but to integrate their unique abilities into the team鈥檚 broader objectives. Business leaders can apply this lesson by acknowledging employees鈥 talents, offering them ownership over their roles, and aligning their personal growth with organizational goals.
Wooden also championed servant leadership鈥攑utting the team鈥檚 needs before personal ambition. Business leaders who adopt this mindset see stronger engagement, as people feel supported and motivated to go the extra mile. This culture of respect and shared responsibility fuels both performance and satisfaction.
Building Your Pyramid of Success
One of Wooden鈥檚 most influential contributions is his 鈥淧yramid of Success,鈥 which outlines 15 building blocks for true achievement. At its base lie traits such as industriousness and enthusiasm, while at its pinnacle sits competitive greatness鈥攖he capacity to perform at your highest level under the greatest pressure.Each block鈥攆rom loyalty and cooperation to poise and self-control鈥攔epresents a trait that leaders can intentionally develop. The Pyramid underscores that success isn鈥檛 a single event but the culmination of steady, disciplined effort across multiple aspects of character development. Leaders can draw on this framework to guide both personal development and organizational strategy, focusing on the values and processes that yield long-term, sustainable results.
The Final Buzzer
Regardless of how your March Madness bracket shakes out, we can all take a page from Wooden鈥檚 playbook. He taught that true success is measured by the effort, values, and relationships we forge, not just by trophies or accolades. As Wooden put it, 鈥淪uccess is peace of mind, which is a direct result of self-satisfaction in knowing you made the effort to become the best of which you are capable.鈥 It鈥檚 a lesson that transcends the basketball court and resonates in every sphere of leadership鈥攍ong after the final buzzer sounds.---
Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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February 2025
The Enduring Value of Integrity
The Enduring Value of Integrity
Each semester, I begin my business ethics course with a story about Samuel from the Old Testament. At first glance, it might seem like an unusual choice to introduce a discussion of ethics in modern business practices. A religious leader from 3,000 years ago鈥攚hat could he possibly teach us today?
For those unfamiliar, Samuel was the last of the judges of Israel, a leader who guided his people during a tumultuous time. Ironically, he was also the best of them, standing out in stark contrast to the often-disappointing judges who preceded him. Despite his wisdom and integrity, the people of Israel demanded a king to lead them, so that they could be like other nations. Samuel warned them they would regret this choice, but God granted their request, and it was Samuel who anointed both Saul and later David as kings.
Samuel鈥檚 farewell address to the nation is a powerful testament to the role integrity played in his leadership:
"Here I stand. Testify against me in the presence of the LORD and his anointed. Whose ox have I taken? Whose donkey have I taken? Whom have I cheated? Whom have I oppressed? From whose hand have I accepted a bribe to make me shut my eyes? If I have done any of these, I will make it right."
鈥淵ou have not cheated or oppressed us,鈥 they replied. 鈥淵ou have not taken anything from anyone鈥檚 hand.鈥 (1 Samuel 12:3-4 NIV)
It鈥檚 remarkable: a leader at the end of a long career, asking his people if he had ever wronged them or abused his authority鈥攁nd their unanimous reply was essentially, 鈥淣o, you have led us with honor and integrity.鈥
Samuel stands out in a world where shortcuts, scandals, and self-interest often dominate. He remains a model of integrity.
The Meaning of Integrity
In class, I ask my students to reflect on that word: integrity. What does it mean to them?
Some say it鈥檚 about truthfulness or honesty. Others speak of character, authenticity, or consistency. A popular answer is, 鈥淒oing the right thing when no one is looking.鈥
The word itself comes from the Latin integer, meaning whole or complete. Integrity involves being undivided, consistent, and authentic. For a person of integrity, their words and actions on Monday are the same as on Sunday. They treat others with respect, regardless of status or influence. Their actions align with their stated values.
When we think about leading others, we often immediately jump to what needs to be done. To be sure, much of being a leader is about deciding, communicating, and doing. But it鈥檚 important for leaders to reflect on the kind of person they want to be. The kind of reputation they want for themselves and their businesses. Our values shape our decisions, and our decisions shape our character and reputation.
Who鈥檚 Your Samuel?
Think about your own life. Who has been a model of integrity for you? When you hear the word 鈥渋ntegrity,鈥 who, in your life, comes to mind?
Perhaps it鈥檚 your parents, who made great sacrifices to ensure your success. Maybe it鈥檚 a steadfast grandparent who lived a life of quiet service. You might think of an unforgettable teacher who believed in you, a coach who guided and pushed you, or a youth group leader who showed you the way. It could be a friend who has stood by you through life鈥檚 ups and downs or a coworker who embodies honesty and dependability.
These people are our Samuels鈥攇uiding lights of integrity whose lives inspire us to be better.
Application
To sum up this discussion, I ask students this question (rhetorically): Are you living a life of integrity?
This is a question we should ask ourselves regularly, not out of guilt but as a guide. Integrity isn鈥檛 about perfection; it鈥檚 about striving to align our actions with our values, to live consistently and authentically, even when it鈥檚 inconvenient or difficult. For business, this means aligning strategies, leadership practices, and stakeholder interactions with a set of core values, creating a unified, ethical corporate culture.
In the end, integrity isn鈥檛 just about how others see us鈥攊t鈥檚 about who we see when we look in the mirror. And when we live with integrity, we become the kind of people others can look to as their Samuels鈥攎odels of honor and character in a world that desperately needs them.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.
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January 2025
Making Plans That Stick in the New Year
Making Plans That Stick in the New Year
Every January, millions of us resolve to improve our lives. We promise ourselves we鈥檒l get fit, save more money, or finally tackle that big project at work. Yet, despite our good intentions and high hopes, most New Year鈥檚 resolutions don鈥檛 survive the month. Studies show that only 9 percent of people successfully keep their resolutions, while 23 percent abandon them within just one week.
Why do so many of us falter? The problem isn鈥檛 the intention鈥攊t鈥檚 the approach. There are some lessons for us, found in business, which can help guide our planning and execution. Whether you鈥檙e a business leader setting strategic goals or an individual aiming for personal growth, the key to lasting success lies in creating plans that are realistic, meaningful, and actionable. Let鈥檚 explore how to set yourself up for success in the coming year.
The Resolution Trap
Most resolutions fail because the stated goals are too vague, or overly ambitious, and lack a clear plan for execution. Consider a common resolution: 鈥淚 want to get healthy.鈥 While the goal is admirable, it lacks specificity. What does 鈥渉ealthy鈥 mean? Is it losing weight, exercising more, or eating better? Without clear parameters and goals, it鈥檚 hard to measure progress or know where to start.
Similarly, business leaders might set lofty goals like 鈥淚ncrease market share鈥 or 鈥淚mprove team productivity.鈥 These aspirations sound great, but without actionable steps, they remain little more than wishful thinking. As management guru Peter Drucker famously said, 鈥淲hat gets measured gets managed.鈥
Make Goals SMART
A better approach is to use the SMART framework: goals should be Specific, Measurable, Achievable, Relevant, and Time-bound. Let鈥檚 revisit the 鈥淚 want to get healthy鈥 example. A SMART version might be: 鈥淚 will walk 10,000 steps a day, five days a week, for the next three months.鈥 Note that the goal needs to be Achievable. This means realistic. If your current step count is 3,000 on a good day, such a lofty goal may consistently be out of reach and lead to frustration. The point is our success in goal setting and planning is to challenge and motivate ourselves while meeting all five aspects of the SMART framework.
For businesses, a vague goal like 鈥淚mprove team productivity鈥 could become: 鈥淩educe project completion times by 15 percent within the first quarter by implementing new project management software.鈥 SMART goals provide a roadmap, with actionable steps, making it easier to track progress and stay motivated.
Build Habits, Not Just Goals
Studies show that habit formation is critical to achieving long-term goals. While setting goals gives us direction, developing habits creates the foundation for sustainable change. This is true for resolutions and business objectives alike.
For individuals, this might mean focusing on small, repeatable actions that align with larger goals. If your aim is to eat healthier, start by packing a lunch instead of eating out twice a week. For business leaders, consider integrating daily or weekly practices into your routine鈥攍ike regular team check-ins or reviewing performance metrics every Friday.
James Clear, author of Atomic Habits, writes, 鈥淵ou do not rise to the level of your goals. You fall to the level of your systems.鈥 In other words, success is less about the end result and more about the process you create to get there.
Stay Accountable
Accountability is a powerful tool for making plans stick. When you involve someone else in your goals鈥攚hether through regular check-ins or shared commitments鈥攜ou significantly increase your likelihood of staying on track. An accountability partner not only provides encouragement but also helps you remain focused and committed to achieving your objectives.
For personal goals, share your plans with a friend or family member who can support and encourage you. For business goals, establish accountability within your team. Regular progress updates and transparent communication can keep everyone focused and aligned.
Celebrate Progress
One of the biggest mistakes people make is waiting until they achieve their ultimate goal to celebrate. Small wins are powerful motivators. Recognizing milestones鈥攏o matter how small鈥攔einforces positive behavior and builds momentum.
For example, if you鈥檙e training for a marathon, celebrate when you hit your first five-mile run. In the workplace, acknowledge incremental achievements, like completing a training program or landing a new client. As noted in the Harvard Business Review, 鈥渢he progress principle鈥 emphasizes that even small, everyday achievements are among the most powerful drivers of motivation.
Looking Ahead
As we enter a new year (it鈥檚 not too late!), consider taking a thoughtful and strategic approach to your plans. Reflect on what truly matters to you, set SMART goals, build sustainable habits, and create accountability systems. Whether you鈥檙e striving for personal growth or organizational success, the principles are the same: clarity, consistency, and commitment.
Remember John Maxwell鈥檚 wise words: 鈥淒reams don鈥檛 work unless you do.鈥 With the right mindset and tools, 2025 can be the year your plans don鈥檛 just survive but thrive.
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Mark Peacock serves as MBA Director and Associate Professor of Business at 国产探花 in Seguin, Texas.